The work
Construction and material-handling equipment is sold through dealer networks with strict uptime SLAs. A forklift down on a busy dock is an operational emergency. The technicians who fix this equipment are senior, mobile, and rarely in the office.
How Opero shows up
- Operator manuals, schematics, parts catalogues and OEM service bulletins, indexed once and searchable in the language the technician speaks.
- Voicebot in the cab when hands are busy.
- Parts ordering with warranty and contract awareness, against the dealer’s stock.
Customers in this industry
HG Machines, Mitsubishi Logisnext, OP System, and Zeppelin (Caterpillar DK) run service organizations with Opero.