We focus exclusively on industrial and manufacturing service. The model speaks your domain — schematics, BOMs, service bulletins, parts catalogues — out of the box.
Every Opero module is independently deployable. Most customers start with the Knowledge Agent and add Workflows, RFP, or Parts within the first year.
A grounded LLM that works with your service documentation, parts catalogues, ticket history and tribal knowledge. Available in the support portal, on the phone, and embedded in the tools your team already uses.
Inbound and outbound telephony grounded in your service corpus. Answers in 40+ languages, opens work orders, schedules callbacks, hands off cleanly when it must.
From incoming email triage to warranty validation to PM scheduling — Opero workflows are designed alongside your operations team, not configured from a template.
SAP, Dynamics, Salesforce, ServiceNow, IFS, Pipedrive, SharePoint, Confluence, custom databases. Pulls live data; writes back where it should.
Ingests an RFP, maps it to your past responses, technical library and pricing tables, drafts a structured reply. A bid manager finalizes — Opero does the heavy lift.
A customer-facing support hub branded as you, powered by the knowledge agent and parts ordering. SSO with your customer's systems.
Diagnose a fault in the agent, identify the right SKU, generate the order — purchase orders, warranty checks, stock validation all built in.
One platform, seven tailored experiences. Each persona has its own dashboard, its own integrations, its own automations.
See where service KPIs are leaking and where Opero is closing the gap. One ROI view per business unit.
Use-case pageCut escalations to L2/L3. Give every technician an L2-grade assistant on day one.
Use-case pageAnswer technical pre-sales questions instantly. Generate quotes against live parts and contract data.
Use-case pageResolve 60–80% of incoming tickets without a human. Route the rest with full context.
Use-case pageAsk in plain words. Get the schematic, the bulletin, the SOP. Order the part. Move on.
Use-case pageAutomate the boring 80% of RFQs. Focus negotiation on the 20% that moves margin.
Use-case pageTurn shift-change handovers into structured signal. Find recurring failure modes before they recur.
Use-case pageFrom SAP to SharePoint to that bespoke MES nobody wants to touch — we plug in, ground the agent in live data, and stay out of your way.
Service managers, field engineers, parts and back-office leads — not data scientists. Opero is built so the people who already keep machines running can run it themselves.
Case studies, technical playbooks, conversations with real customers. Every page is also available at the same URL with .md appended — drop it into your favourite LLM.
